At YourShiper, customer satisfaction is our priority. We aim to provide reliable and timely delivery services across Australia. This Return & Refund Policy outlines the conditions under which returns, refunds, or service adjustments may be considered.
1. Service Eligibility for Refunds
Refunds or adjustments may be approved if:
- The shipment is lost or damaged during transit and the issue is confirmed through investigation.
- The service provided does not match the description or delivery terms agreed upon at the time of booking.
- A duplicate payment or incorrect charge** was made in error.
Please note that refunds are not guaranteed for delays caused by circumstances beyond our control, including:
- Incorrect or incomplete delivery addresses.
- Unforeseen weather conditions or natural disasters.
- Delays due to customs or third-party courier partners.
2. Return of Shipped Items
If a package is undeliverable (due to an incorrect address, refusal to accept delivery, or unclaimed parcel), it will be returned to the sender.
Return shipping charges may apply unless the issue was caused by an error on our part.
3. Refund Process
To request a refund, please contact us within 7 business days of the delivery date (or expected delivery date, in the case of non-delivery).
Include the following details:
- Full name
- Order or shipment reference number
- Description of the issue
- Supporting documents or photos (if applicable)
Once we receive your request, we will review it and respond within 5–10 business days. Approved refunds will be processed to your original payment method.
4. Cancellations
You may cancel a booking before the shipment has been dispatched. Once an item is in transit, cancellation or modification may not be possible.
If a cancellation is approved, a small administrative fee may apply.
5. Contact Us
For all return, refund, or cancellation inquiries, please reach out to our support team:
📍 Address: 134 Shiraz Blvd, Pearsall WA 6065, Australia
📞 Phone: +61 466 800 020
📧 Email: Shahidrasool8876@gmail.com
🌐 Website: www.yourshiper.com
6. Policy Updates
YourShiper reserves the right to update or modify this policy at any time. Any changes will be posted on this page with an updated effective date. We encourage customers to review our policies periodically for the latest information.